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Unlocking a user after multiple failed login attempts

Due to new security guidelines, users will now be locked out of logging into their profiles if they enter an incorrect password in three times. As an administrator, you can go in and unlock this user immediately so that they can try again.

To unlock a user and allow them to attempt to re log in after three failed attempts, go to your Cast/Crew tab within the web portal on the side menu.

Then click Edit on the Cast/Crew member that you wish to unlock

On the right-hand side there will be a blue box and in this box there will be a Unlock User for Login option. Click this to reset that User’s login attempts so that they can try to log in again.

This is only currently available for direct Cast/Crew members of your account.

Any Department/Contractor Cast/Crew members will need to either be unlocked by the Department/Contractor administrator or by the SetConnect Support Team.

If you need any further help or have any questions please contact the support team by email setconnectsupport@lucidity.io

Updated on November 29, 2022
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